{"id":13183,"global_id":"retailhub.tech\/en?id=13183","global_id_lineage":["retailhub.tech\/en?id=13183"],"author":"1","status":"publish","date":"2020-06-05 17:01:53","date_utc":"2020-06-05 17:01:53","modified":"2025-05-14 21:21:25","modified_utc":"2025-05-14 21:21:25","url":"https:\/\/retailhub.tech\/en\/evento\/digital-empathy-2\/","rest_url":"https:\/\/retailhub.tech\/en\/wp-json\/tribe\/events\/v1\/events\/13183","title":"Digital Empathy","description":"

\"\"<\/h3>\n

Digital Empathy: Customer Experience in the Low Touch Economy<\/strong><\/p>\n

The current changes are leading us towards a new digital era: the\u00a0Low Touch Economy.\u00a0We will investigate technology trends and innovative digital solutions that can help us answer the questions that this new reality poses.\u00a0The changing nature of the world we live in confronts us with ever new challenges, both as a brand and as a consumer. Only those who will understand how to make the best use of the new technologies will be able to win the challenges of this new digital era.\u00a0The digital transformation that until now was considered an opportunity, is now an indispensable necessity to respond to everchanging customer\u00a0needs.<\/p>\n

Why attend:<\/strong><\/p>\n

We will explore different areas of the customer experience. A series of topics will be addressed, including:<\/p>\n

– Hear best practices and real stories from leading brands and industry experts
\n– Understand how customer relationship dynamics are evolving
\n– Discover what digital tools are available today
\n– Demystify the role of artificial intelligence and machine learning in marketing and customer support processes
\n– Understanding customer needs and hyper-customize each experience in real time
\n– The importance of process automation and digital channels\u00a0strengthening<\/p>\n

Speakers<\/strong><\/p>\n

– Claudia Palmira, Founder & Creative Director at Rome Design Agency
\n– Javier\u00a0L\u00f3pez de Haro,\u00a0Digital Strategy, Communication & Marketing Director at Openbank
\n– Alberto\u00a0Dal Sasso,\u00a0Managing Director at Nielsen
\n– Dario Betti, CEO at\u00a0Mobile Ecosystem Forum
\n– Jon\u00a0Stine, Professor at\u00a0Massachusetts Institute of Technology
\n– Livio Emanuel Mancini, EMEA Industry Director at Oracle
\n– Riccardo\u00a0Ottolenghi,\u00a0Industry Director Telco at Oracle
\n– Pedro\u00a0Llamas Flores,\u00a0CX Solutions Engineering Director at Oracle
\n– Marcus\u00a0Nyman,\u00a0Director Oracle Marketing Cloud at Oracle<\/p>\n

Agenda<\/strong><\/p>\n

3:00 \/ 4:30 PM (CEST)<\/p>\n

– Welcome and Introduction
\n– Opening Keynote – The Low Touch Economy
\n– Round Table – Digital Empathy
\n– Q&A and Closing Keynote<\/p>\n

 <\/p>\n

 <\/p>\n

24 Giugno 2020<\/h3>\n

15.00 – 14.30<\/p>\n


\nIscriviti
\n<\/a><\/p>\n

I nostri Partner<\/h2>\n


\n\"\" 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